easy access

Users
In this section, you will find information on how to:

  • Register in the Technical Service Information website.
  • Get the authorizations needed depending on your profile.
  • Log in.
    • a. Registration
    • b. Data maintenance
    • c. Log in
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Registration
To register in the Technical Service Information website you need to operate in the automotive repair sector (directly or indirectly).
The “Registration” function can be accessed directly on the side bar at the top right in the main screen.
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Data maintenance
In this section you can edit your user data, e-mail address and phone number included. You can also edit the address of your business. Finally, you can also edit your user profile by changing the business type.
To access the “User data maintenance” you need to:
  • I. Register.
  • II. Log in, entering the username you received by e-mail and the password you chose.
  • III. Select the “My account” option in the side bar.

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Login
In this section you can log in, only if you have registered already in the site. You can also ask for your credentials if you have forgotten them. To retrieve your credentials, enter E-mail address associated with your profile. In this case, you will receive a message containing the username associated with the e-mail address.

Payment
If you have already registered in the website, in this section you can purchase subscription for min. 1 days for accessing the repair and service information. Finally, you can purchase software packages to be used with a VCI ISO22900 for updating ECUs.
The “Payment” function can be accessed directly from the main menu under the option Purchase. If the function is selected before the login, the user is prompted to log in to continue.

Vehicle identification
Browsing this function can be accessed, only if you have purchased already a subscription for min. 1 day.
In this section you can set the filter for your information search:

  • Through VIN
  • Through product specification

The function can be accessed on the main screen of the Technical Service Documentation.


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Through VIN
In this section you can enter the VIN of a vehicle and get the list of its associated specifications. The function can be accessed on the main page of the Technical Service Information.
The function can be accessed on the bar at the top right in the main screen.

  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Enter the VIN inside the box.


Enter the VIN in the appropriate field, this function is particularly useful for consulting spare parts catalogues more effectively
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Through product specifications
As alternative you can chose the model and version of the interested. The function can be accessed on the main page of the Technical Service Information.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version inside the box and press “GO”
Select Documentationa and then “Online Documentation”.

Selection modes
Browsing these functions can be accessed, only if you have already purchased a subscription for a minimum of 1 day.
In this section you can select the mode for your information search:

  • Type, to restrict your search to a few information types.
  • Term, to restrict the search to a single vehicle part.
  • Structure, to browse the documentation structure and search for the information you are interested in.
  • Code, to search directly for a specific document.

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Type, to restrict your search to a few information types
The function can be accessed on the bar at the top right in the main screen.

  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
In the displayed window select the document and the search button.

Now type the part you are interested.
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Term, to restrict the search to a single vehicle part.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.

In the displayed window select the Technical Manual and the search bottom.
Search function, example.
Used to search the entire workshop manual by description (also allows searching with only partial search criteria).

For example, in case you tape in “oil pump” you will find the following list:
anchorStructure, to browse the documentation structure and search for the information you are interested in.
The documentation structure can be browsed inside the Spare Parts Catalogue, Workshop Manual and Flate Rate
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
In the displayed window select the “Graphic Navigation”, now you can browse.
“Graphic Navigation” example.

To facilitate the search of a document, you can start to select the main group and then go to the sub-system.



After selecting the subsystem, select the catalogue you need
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Code, to search directly for a specific document. This type of search is not available.

Information packages
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.

  • Workshop procedures
  • Wiring diagrams
  • Technical Bulletins
  • Campaign information
  • Maintenance
  • Spare parts
  • Accessories
  • Flat Rate Manual
  • Vehicle conversion
  • Specific equipment


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Workshop procedures
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.

  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
  • Select “Workshop Manual”.

Now you can search for your information as listed in section 4. Selection modes for the General Procedures and Bodywork procedures

Temporary repair and Periodic overhaul of these repair procedures is not available. anchor
Wiring diagrams
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
  • Select “Electrical System”.


For the section relative to the electrical system, a tutorial is available consisting of short video clips presenting the main functions and guiding the user through the most common actions.
Run Tutorial ftp://cfer_upd:tecdocfer@ftp.star-italia.net/ES_tutorials

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Technical Bulletins
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the Technical Bulletin

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Campaign information
In this section you can find out if a certain vehicle is subject to a Recall campaign by Ferrari. You do not need to register, select “Recall Campain” on the bar at the top, enter the VIN in the appropiete field.

If the vehicle is subject to “Campaigns”, they can be read in the relevant box.
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Maintenance
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
  • Select “Workshop Manual”.

Select A
Here you can find all related operations to the maintenance service.
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Spare parts
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select “Online Documentation” Catalog.
  • Select the model and version or enter the VIN inside the box.
  • Select “Spare Parts”.


The Spare Parts Catalogue section is subdivided into the following areas:
  • Introduction
  • Search
  • Identification numbers
  • Spare Assembly Units
  • Minimum List Introduction
  • Minimum List
  • Colour Table
  • Tables

Here you can find all details that you can find inside the spare parts catalogue.

Introduction


In this section you will find the abbreviations and general information about the spare parts catalogue.

Search


Used to search the entire spare parts catalogue by part number or description (also allows searching with only partial search criteria

Identification numbers


Contains information on the identification plates on the vehicle and their location.

Spare Assembly Units


Views the list of assemblies supplied as complete spare parts

Minimum List


Views the minimum list of parts which must be in stock at all times

Colour Table

Views the colour table

Tables


Views the list of Spare Parts Catalogue tables

In detail one example of table content, cooling: water pump

Viewing Tables: Each table in the spare parts catalogue includes a parts list and has an interactive graphic panel
The following functions are available from the buttons on the right hand side of the graphic panel:

The following functions are available from the buttons on the right hand side of the graphic panel:
PREV.: goes back to the previous position in the documentation browsed. This button is context-sensitive.
NEXT: goes forward to the next position in the documentation browsed. This button is context-sensitive.




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Accessories
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Flat Rate Manual
In this section you can access the information found by one of the search modes defined in section 4, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
  • Select “S.T. Schedule”.

The S.T. Schedule section is subdivided into the following areas:
  • Introduction
  • Abbreviations
  • Search
  • Tables

Introduction


In this section you will find the general information about the service time schedule catalogue.

Abreviations


In this section you will find the abbreviations for the service time.

Search


Used to search the entire service time schedule catalogue by defective component or description (also allows searching with only partial search criteria.

Tables


Views the list of the tables constituting the S.T. Schedule for selecting the specific table desired. Two view modes are available

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Vehicle conversion
This information is not available
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Specific equipment
This section you can access the catalogues listing the special tools developed by Ferrari for Ferrari vehicles recommended by Ferrari for authorized workshops.
In this section you can access the information, after having paid for a subscription for min. 1 day.
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select on the webpage on the left upper section “Specific equipment”

Vehicle diagnosis
In this section you can access the “Vehicle diagnosis”, after having paid for a subscription for min. 1 day.
As specified by standard ISO 18541, a few diagnosis functions are not available, as they are not given to the Ferrari Authorised Dealerships.

  • DTC resolution
  • Symptom resolution
  • Integrated diagnosis

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DTC resolution
The function can be accessed on the bar at the top right in the main screen.

  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
  • Select “Troubleshooting”.

In this section, the symptom encountered on a vehicle may be entered to search for and view the suggested solutions, which include direct links to the Workshop Manual and Electrical System section. Alternatively, the user may enter a known DTC to view the ECUs involved in the problem, or view a list of all the DTCs possible for a given ECU.

Select to display a list of symptoms, the conditions in which they occur and the DTC codes identified by the diagnostic system.
After selecting a row in the list, the corresponding table of causes, checks and remedies may be accessed, which also includes direct links to the Workshop Manual and, where applicable, to the Electrical System section
Once an ECU is selected, the corresponding list is displayed containing the symptoms, the conditions in which they occur and the relative DTC codes obtained by the diagnostic system. After selecting a row in the list, the corresponding table of causes, checks and remedies may be accessed, which also includes direct links to the Workshop Manual and, where applicable, to the Electrical System section

Select to view the list of all DTC codes associated with each ECU (obtained from diagnostic tool).
Once an ECU is selected, the corresponding list is displayed containing the symptoms, the conditions in which they occur and the relative DTC codes obtained by the diagnostic system. After selecting a row in the list, the corresponding table of causes, checks and remedies may be accessed, which also includes direct links to the Workshop Manual and, where applicable, to the Electrical System section.
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Symptom resolution
The function can be accessed on the bar at the top right in the main screen.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select Documentation.
  • Select “Online Documentation”.
  • Select the model and version or enter the VIN inside the box.
  • Select “Troubleshooting”.
Please follow the same indication as described in chapter a.DTC resolution
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Integrated diagnosis
The function is not available

ECU update
This section you can access to the download of the “ECU update” , after having paid for the download as listed inside the section Purchase, Diagnosis.

  • ECU update
  • Tuning kit

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ECU update
To update ECU you have to use the DEIS-Light diagnostic software. You can find the basic information inside the section Purchase, Diagnosis. Here you can also find the list of ECU that can be updated through the diagnostic software. For further details please contact us as described in the capter 10. anchor
Tuning kit
The function is not available

Technical Support
The function is not available

Contact request
In this section you can find where to access to the right contact are for your questions.

  • Information on Electronic Instruments (Diagnosis, Reprogramming, VCI)
  • Information on Technical Manuals

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Information on Electronic Instruments (Diagnosis, Reprogramming, VCI)
In this section you can ask for information on the diagnosis equipment used by Ferrari. This section you can log in, only if you have registered already in the site.

  • Log in, entering the username you received by e-mail and the password you chose.
  • Select “Help” on the footer of the website.
Here you can fill in your request.
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Information on Technical Manuals
In this section you can ask for information on the diagnosis equipment used by Ferrari. This section you can log in, only if you have registered already in the site.
  • Log in, entering the username you received by e-mail and the password you chose.
  • Select “Help” on the footer of the website.
Here you can fill in your request.

Download Area
In this section you can find all the software applications needed for a correct use of the Technical Service Information site.
The functions that cannot work without each application are indicated, so that the user will not install useless packages.
The “Download area" is available in the bottom of the page under the section “Site Requirements”.