f.a.q.
Below is a list of the most common topics about this site. The questions and answers for each topic follow.
Please let us know about any questions you have that are not covered by clicking here. We'll respond with an answer to your question as quickly as possible.
- Logging In, Usernames, Passwords and Security
- Error Messages
- Software
- Orders
- Help
- Types of Products Available
- Comments / Feedback
1. Logging In, Usernames, Passwords and Security
Q: How do I find out what my Username or Password is?
A: For customers, you must Create a New Account to place an order, you will choose a Username and the system will assign a Password; the system will e-mail this information to you. If you forgot your password, click here and we will send it to your e-mail address on file.
Q: Is your site secure? Is my information secure?
A: For your security, all information you provide for payment purposes will be automatically encrypted using SSL (secure socket layer) encryption with digital certificates issued
by Verisign®before you send it to us. Information you provide will be used only to process and confirm your order. No payment information is stored on the system. For more information on our privacy policy, please
click here. For more information on our security policy,
please click here.
Q: I received an Error Message on the screen, what should I do?
To report the error, open a support request using the form available here.
Q: What software do I need?
A: To view the minimum recommended hardware and software requirements, click here.
Q: What software do I need to view the PDF files?
A: All documents in the subscriptions are on-line viewable or downloadable Adobe Acrobat (*.pdf) files. Downloaded documents can be viewed and printed using Adobe Acrobat Reader 4.0 or higher.
Adobe® Systems, Inc. makes Acrobat Reader available as a free download from their web site. If you do not have Acrobat Reader 4.0 or higher, you can get it at
http://www.adobe.com/products/acrobat/readstep2.html.
Q: Can I get a refund for my product?
A: All questions regarding Ferrari Online Technical Documentation refund policies need to be directed through the Help section inside the registration area.
Q: How do I cancel an order?
A: Orders must be cancelled before they are submitted for processing. This site automatically processes an order the moment it is placed. Since each order is produced on a custom per order basis, once you have confirmed a purchase by clicking Submit Order you cannot cancel it.
Q: What is Order Confirmation?
A: Order confirmation will be sent to you by e-mail. You will also be sent e-mail confirmation for a successful or unsuccessful credit card transaction. Ferrari North America assumes no responsibility if an order or credit card confirmation e-mail does not reach the customer due to network or customer computer problems. If we receive any indication that e-mail notification was unsuccessful, we will attempt to contact you at the telephone number you provide.
Q: How can I order every technical document for a specific product?
A: The complete subscription contains all technical information on all available models and document types.
Q: Can I call for help?
If you need support for login issues or any technical support for the site, open a ticket using the form available here.
6. Types of Products Available
Q: What products and services do you carry?
A: Our document type and media formats are: Subscriptions
Q: How can I ask a question that's not answered here?
A: Click here for the form and we will try to answer your question. The most commonly asked questions will appear here for future reference. Thank you for your help and support in making this a great web site!