f.a.q.

Below is a list of the most common topics about this site. The questions and answers for each topic follow.

Please let us know about any questions you have that are not covered by clicking here. We'll respond with an answer to your question as quickly as possible.

1. Logging In, Usernames, Passwords and Security

Q: How do I find out what my Username or Password is?
A: For customers, you must Create a New Account to place an order, you will choose a Username and the system will assign a Password; the system will e-mail this information to you. If you forgot your password, click here and we will send it to your e-mail address on file.

Q: Is your site secure? Is my information secure?
A: For your security, all information you provide for payment purposes will be automatically encrypted using SSL (secure socket layer) encryption with digital certificates issued by Verisign®before you send it to us. Information you provide will be used only to process and confirm your order. No payment information is stored on the system. For more information on our privacy policy, please click here. For more information on our security policy, please click here.

2. Error Messages

Q: I received an Error Message on the screen, what should I do?
A: You can attach a screen capture of the Error Message to a Help Message if you can reproduce the problem.

1. Open a blank Word document and save it as “Error Message.”
2. Display error message on the screen.
3. Press and hold the “ALT” key.
4. Press the “Print Scrn” key.
5. Paste the screen capture into the Word document and SAVE.
6. Attach the Word document to a Help message.

We will then pass the information on to our webmaster who can try to determine the cause of your problem.

3. Software

Q: What software do I need?
A: To view the minimum recommended hardware and software requirements, click here.

Q: What software do I need to view the PDF files?
A: All documents in the subscriptions are on-line viewable or downloadable Adobe Acrobat (*.pdf) files. Downloaded documents can be viewed and printed using Adobe Acrobat Reader 4.0 or higher. Adobe® Systems, Inc. makes Acrobat Reader available as a free download from their web site. If you do not have Acrobat Reader 4.0 or higher, you can get it at http://www.adobe.com/products/acrobat/readstep2.html.

4. Orders

Q: Can I get a refund for my product?
A: All questions regarding Ferrari Online Technical Documentation refund policies need to be directed through the Help section inside the registration area.

Q: How do I cancel an order?
A: Orders must be cancelled before they are submitted for processing. This site automatically processes an order the moment it is placed. Since each order is produced on a custom per order basis, once you have confirmed a purchase by clicking Submit Order you cannot cancel it.

Q: What is Order Confirmation?
A: Order confirmation will be sent to you by e-mail. You will also be sent e-mail confirmation for a successful or unsuccessful credit card transaction. Ferrari North America assumes no responsibility if an order or credit card confirmation e-mail does not reach the customer due to network or customer computer problems. If we receive any indication that e-mail notification was unsuccessful, we will attempt to contact you at the telephone number you provide.

Q: How can I order every technical document for a specific product?
A: The complete subscription contains all technical information on all available models and document types.

5. Help

Q: Can I call for help?
A: From time to time, you may need to contact us with log-in or website technical support issues. Our support team will be glad to help answer your questions. We are available M-F 8am-5:00pm Eastern Time at +1(201)816-2650. Click here if you have a technical question. Click here if you have a problem with an order. If you have feedback on how to make this site better, click here.

6. Types of Products Available

Q: What products and services do you carry?

A: Our document type and media formats are:

7. Comments / Feedback

Q: How can I ask a question that's not answered here?
A: Click here for the feedback form and we will try to answer your question. The most commonly asked questions will appear here for future reference. Thank you for your help and support in making this a great web site!

Q: I have been having trouble getting my equipment repaired. I've taken it to three different shops. Can you help?
A: We are sympathetic to your situation. However, this is only a bookstore. We are not a technical hotline or a customer service center, and we have no special expertise to help in either area. When we receive a technical question such as yours, we suggest that you contact a qualified Ferrari North America dealer for advice, diagnostics, or repair. We hope this is sufficient. If you can think of any other way in which we at the bookstore can be of help, please let us know by using the Feedback Form.